Customer Support (Driver) Representative - part-time

Location: Come and join us in our Berlin office 
Part-time (24-32 hours/week)

Join our team in a highly visible department at the core of our taxi business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We strive to provide drivers with a fantastic experience, enabling them to in turn provide a superior service to passengers. 

The position as Operations Executive will be part of our Driver Operations team in Berlin. We are looking forward to your application and can’t wait for you to join us on the journey!

YOUR DAILY ADVENTURES WILL INCLUDE:

• Being the first point of contact for drivers and company partners who arrive at our Driver Center in the heart of Berlin. 


• Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)


• Building and fostering strong relationships and networks with the local Driver community


• Enabling successful performance through driver engagement campaigns including outbound calls to improve our share of vehicle advertising, activate onboarded drivers, improve the performance of existing drivers, or expand into new cities


• Cross-functional collaboration with Central Teams throughout the organisation to support a wide range of additional projects including the deployment of advertisement, driver app improvement & bug reporting and testing, competitor research & market share analysis.


• Quality Assurance and monitoring of Driver Performance

TO BE SUCCESSFUL IN THIS ROLE:

• Highly motivated to support our drivers and partners with a positive attitude


• Experience in an operational or customer facing role


• You have an eye for detail and a focus on quality in everything you do


• Fluent German skills (C1 level or higher) and good English skills (at least B2 level)


• Experience using G Suite applications (Google Slides, Google Sheets, etc.)


• Good Communication skills (internally and externally)


• Experience in project and stakeholder management is a big plus 


• Onsite availability during office hours (Monday 9-18, Wednesday 9-14 and Friday 9-16)

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.