Reception Hostel-Staff (m/f/d)

Why Wombat’s

At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued.

We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.

Core tasks

Guest Relations: Act as the main point of contact for our guests, answer questions, handle complaints in an empathic and solution-oriented way, and support guests with any issues during their stay

Check-In & Check-Out: Manage check-in and check-out processes efficiently and professionally

F&B Service: Prepare and sell drinks, coffee, and snacks to guests, ensuring quality, cleanliness, and proper handling of all equipment

Guest Experience: Inform guests about in-house services and events and provide recommendations about the city

Cash Handling: Handle cash and perform cash-ups with diligence

Administration: Take care of administrative tasks as part of daily reception workflows

External Contact: Act as an initial point of contact for partners, suppliers, neighbour, and authorities when needed

House Rules: Ensure adherence to house rules and address issues proactively

Complaint Management: Respond to complaints promptly and aim to turn challenging situations into positive experiences

Stay up to date: Keep yourself informed about relevant updates, events, and operational changes in the hostel

Required competences

Hosting Mindset: Passion for hospitality and creating a welcoming atmosphere for guests

Language Skills: High proficiency in English and German

Social & Communication Skills: Ability to engage with guests openly and professionally

F&B Skills: Ability to prepare drinks, coffee, and food professionally using the provided equipment

Detail Orientation & Hygiene: Careful handling of food and drinks, ensuring cleanliness and adherence to hygiene standards

Responsibility & Initiative: Take ownership of guest interactions and proactively solve problems

Teamwork: Support colleagues across departments and contribute to a strong team spirit

Resilience: Ability to stay calm and composed in busy or stressful situations

Organizational Skills: Strong prioritization and time management abilities

Technical Proficiency: Familiarity with office tools and property management systems

Flexibility & Openness: Adaptability and openness towards different cultures and situations

Our offer

A gross salary of EUR 13.90 per hour

Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich), also possible for friends and family members

Opportunities for professional and personal development thanks to our internal training program – WomAcademy.

The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world

The chance to be a part of a fun, international and energetic team of like-minded individuals

Working hours: 24 hrs./week

Start of work: as soon as possible

If the above applies to you and you are interested in joining our team, we’d love to hear from you!