Customer Support Specialist (f/m/d) part-time (18-20 hours / week)

Unternehmen : Yogaeasy Gmbh

Auftragstyp : Teilzeit

Remote / Arbeiten von zu Hause aus

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Customer Support Specialist (f/m/d) part-time (18-20 hours / week)

We are looking for a highly communicative and dedicated Customer Support Specialist (f/m/d) part-time for 18-20 hours per week for one year, an extension is possible.

Answer English-language customer inquiries in our customer support tool (Zendesk) thoroughly and appropriately
Be responsible for our English FAQs
Support team members in answering German-language customer inquiries in Zendesk
Help to ensure that our customers are happy with our product. You work closely with the support team and developers to identify technical errors and get them solved for the customer
Evaluate statistics, report current developments and obtain commitment to implement your suggestions for improvement

Completed vocational training and initial work experience in customer service
A talent for communication, finding the right words in every situation and acting with empathy, patience and friendliness
Ability to translate a customer’s issue into tech language
An affinity for databases, complex system landscapes and mobile applications
You work independently on new topics and enjoy sharing your knowledge in a team
You are a team player with high social skills and your colleagues can rely on you
You are fluent in both English and German
You are flexible and willing to work on support emails when needed on a limited number of weekends and public holidays by arrangement
Basic Yoga knowledge in theory and practice is important
You are based in Germany, with the ability to come to the Hamburg office for regular team days

Our Customer Support team works Mondays through Fridays and the occasional weekend emergency
service hours. You can pick your days in general, but Fridays
is a mandatory work day for you. We are a small, friendly and supportive team working a hybrid model
remote and at the Hamburg office.

Ambitious entrepreneurship in an exciting and future-relevant thematic environment
A great, growing product with happy customers
Collaboration in a professional, international, and humorous team full of yogis and non-yogis
Independence, self-determination, and freedom, paired with a secure framework to regularly improve, be creative, and create new things
An agile and motivated team that welcomes you with open arms
Regular team events and your own access to the YogaEasy portal
Trust-based working hours and flexible working

Are you passionate about what you do? Apply now. Send your resume and a cover letter in English, by email to our HR Manager Anja at: [email protected] .

Original job Customer Support Specialist (f/m/d) part-time (18-20 hours / week) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Specialist (f/m/d) part-time (18-20 hours / week)

Arbeitsbeschreibung - Customer Support Specialist (f/m/d) part-time (18-20 hours / week)

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