Working Student - Customer Support (m/f/d)

This role is part of our Customer Support Team focusing on seamless customer interaction. You will be responsible for:

• Assisting the Customer Support team with daily tasks, including ticket and case tracking.
• Monitoring KPIs and analyzing support data to identify trends, recurring issues, and areas for improvement.
• Proactively suggesting and implementing solutions, coordinating improvement projects, and maintaining structured task tracking via Jira.
• Keeping the knowledge base accurate and up to date for easy access and reference.

Are you passionate about customer service with a pragmatic and solution-oriented attitude? Then this role is a great chance for you!

You will need to be enrolled as a student preferred in business, economics, management or a related field. Further, you need to have experience with MS Office Tools such as Excel and Powerpoint. Additionally, first experience with customer support and with Confluence / JIRA or any ticketing tool is beneficial. Beside that, fluent English is needed to effectively communicate with external and internal stakeholders – German is beneficial. In return, DISH offers you a collaborative environment where your ideas are valued, you can learn from each other, and you have the opportunity to make a significant impact on your growth and DISH’s success.

DISH has more than 350k customers across multiple countries, with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, providing a broad toolkit to independent, small to medium-sized restaurants to digitize their businesses. While we are approximately 200 employees at DISH, we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions, making us a leader in this industry.

As a Working Student – Customer Support at DISH, you will play a key role in supporting and enhancing the customer experience across international markets. This is your opportunity to gain hands-on experience in a dynamic B2B environment, contribute to impactful support initiatives, and grow alongside a passionate and solution-oriented team. Ready to turn ideas into impact, improve how we support our customers, and help shape the future of the HoReCa industry? We would love to have you with us!

GET THINGS DONE QUICKLY 
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan. 
  
OWNERSHIP 
At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference! 
  
FLEXWORK:  
We know that life happens and we cater your needs to integrate work from where you work most productive – also up to 30 days working from abroad of Germany in specific countries. 
  
INNOVATION & AGILE WORK 
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture we learn from each other and embrace an entrepreneurial mindset. 
  
DISHVERSITY 
Join an international company with members from over 34 different cultures.  
Together, we celebrate diversity and respect our multinational backgrounds. 
  
DISHPOWERMENT 
Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career development. Dive into Udemy courses or join our Brain Days. You are never alone — we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you! 
  
CUSTOMER CENTRICITY 
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together - wholesale to the max!  
  
Bite-sized benefits:

• DISH Sports Club including on-campus Gym  
• Corporate Benefits & DISH.digital benefits
• Access and employee discounts in METRO stores