Technology Support Specialist

• Provide hardware and software support for computers, servers, peripherals, and classroom technology.

• Administer Windows, Windows Server, Hyper-V, and Linux systems.

• Maintain enterprise Wi-Fi and network infrastructure (including Ubiquiti).

• Implement new hardware/software systems and support system upgrades.

• Ensure data backup, system security, and compliance with DoD/Air Force regulations.

• Troubleshoot and resolve IT issues; respond to emergencies within 2 hours.

• Maintain IT documentation, system diagrams, and equipment tracking.

• Safeguard government property and secure facilities/equipment.

• Advise the Education Service Officer on IT improvements and purchases.

Minimum Qualifications

• Experience: Minimum five (5) years of experience in hardware and software support within a networked enterprise environment

• Experience with:

  • Microsoft Windows and Windows Server administration

  • Microsoft Hyper-V virtualization

  • Linux deployment and administration

  • Enterprise Wi-Fi network management

  • DoD/Air Force computer security regulations

• Current CompTIA Security+ certification

• Ability to provide three professional references

• Strong troubleshooting, documentation, and communication skills