Working Student Customer Service (All Genders)

About the position:
 
We are looking for a Working Student to work with our experienced technical experts in Germany and Spain; to help our customers and their end users with any questions they may have about our products and provide advice and support. As a Working student in our Customer Service team, you will get the chance to learn and experience Open Banking and the innovations in this field. 
 
Challenge yourself and join us in our purpose to empower everyone to have access to fair and transparent financial services!   
 
Department: Customer Service 
Team: Customer Support 
Locations: Berlin 
Remote status: Hybrid 
Number of positions: 1 

This position follows a hybrid work model and requires regular attendance in the office. We have two locations in Germany: one in the Bavarian capital of Munich, and our headquarters in Berlin. The whole company comes together once a year to celebrate our successes together. 

Your role and goals:
 

• You will be the first point of contact for our partners (especially FinTechs and banks) and their customers / users 
• You will be responsible for handling all incoming customer support requests via email and phone (from our partners and end customers) 
• You answer general questions about the product and perform analyses independently  
• You create bug tickets for the product teams in case of technical problems 
• You get to know our products and processes and learn to answer questions independently 
• You create and maintain our knowledge base, documentation and training materials. 
• You troubleshoot technical issues and fast track them to the product teams in urgent cases 
• You inform internal stakeholders about repeating issues and are the first line of product improvement 

 
What you bring to the team:
 

• You are a registered student in a University in Germany  
• You are business fluent in Spanish and German (as you work with our clients in the DACH & Iberian region) and English.  
• Some prior experience in customer service is desirable, but not mandatory 
• You are eager to learn and can quickly familiarize yourself with new topics 
• You like to face new challenges frequently and can quickly adapt to changing conditions 
• You are highly self-motivated and enjoy teamwork. 

 
Why Qwist?
 

• You will gain your first experience in the fast-growing Fintech sector / startup world 
• You will gain an understanding of what Open Banking is and how it can be used to support financial management of users 
• You will learn how to analyze technical software issues using different troubleshooting tools and build an understanding of software architecture and management  
• You will get insights into how product management works for software products and become an active part in identifying product improvements 
• You will learn how to communicate with our business customers as well es with their end users 
• You learn how to effectively and efficiently collaborate in a team as well as with cross-functional departments 

 
Don’t meet every single requirement? At Qwist we value diverse perspectives and experience. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! 

Qwist is proud to be an equal opportunity workplace where we value diversity. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender identity, sexual orientation, age, marital status or disability status.