Customer Care Executive

CareerFinders , on behalf of our client, an International Consultancy Firm that provides clients with a range of professional services including Contract & Payroll Management, Immigration Services & Tax Compliance, we are seeking to recruit a Customer Care Executive to join their growing team based in Limassol. As the Customer Care Executive, you will be primarily be responsible for ensuring professional, timely and accurate resolutions to client queries throughout the lifecycle of the client contract. You will also take proactive measures to enable the highest level of customer service, minimising the need for dispute resolution through the building of client relationships and the quality of service provided.

Our client is seeking applicants who are ideally educated to degree level, who possess approximately 2 years of previous experience in a relevant role. Excellent verbal and written communication skills in English are a must. Our client offers an attractive remuneration package based on skills and experience.

Key Duties/Responsibilities:  

• Responsible for the full lifecycle of clients working on temporary cross border employment contracts.
• Act as the principal point of contact for all customer enquiries either by telephone or email.
• Manage the relationships and queries from contractors, end clients, agencies and authorities via email and telephone.
• Ensure all communications from contractors receive a response within 24 hours of receipt and that all queries or issues are resolved ASAP.
• Escalate any pending issues and critical situations immediately.
• Assist with invoicing and payment related enquiries and tasks as and when required.
• Collecting and verifying compliance related documentation (KYC) and escalating and checking timesheets.
• Liaising with local accountants for contractor registrations and de-registrations.
• Liaising with local accountants for the administration and provision of payroll services as and when required.
• Providing accurate data input to the document management software.
• Responsible for monitoring customer satisfaction levels and service delivery turnaround within set time frames.
• Coordinate and liaise with internal departments, agency/client and external partners for any information required and reply accordingly.
• Control and maintain records of documents whilst ensuring compliance and continuously monitor and chase up for documentation to ensure no statutory obligations are missed.

Key Skills/Experience:  

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Approximately 2 years of relevant work experience.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and ability to multi-task, prioritize, and manage time effectively.
• Proactive and self-motivated with a passion for customer service.
• Excellent verbal and written English to a business level is essential.
• Proficiency in Microsoft Office.

To apply for this vacancy, please send your CV, along with any covering letter to  quoting the reference number ERG7608.

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