Customer Service Officer

Job description

Our client, a Marine Technology Services Company based in Limassol, is looking to hire a Customer Service Officer to coordinate and arrange attendances onboard when requested by the customers and/or following recommendation by either the Technical and/or Support team and sometimes with collaboration with an external agent – Field Service Engineer.

The target of the Customer Service Officer is to receive and communicate offers from suppliers for the spare/equipment required at the best price possible and to successfully complete all service on board under one attendance, avoiding the need for a follow-up attendance on the same matter. He /she collaborates with the Logistics Coordinator to source the spares/equipment needed and to be either shipped or carried by the technician onboard to complete attendance.

Job Duties

• Receives and records service inquiries in the company electronic systems.
• Communicates with several suppliers and subcontractors to obtain the best offer.
• Provides quotations to customers for applicable charges according to their requirements.
• Assists to maintain price lists and discount matrixes from suppliers and each customer.
• Assists to evaluate suppliers on regular basis based on the volume of services requested and maintain a list of approved/preferred suppliers.
• Maintains a list of approved/preferred suppliers.
• Assigns service jobs to the Technical team.
• Close contact with the Technical team for support advice for Navigation/Communication equipment.
• Ensures close contact with Logistics to ensure availability of requested spares or equipment.
• Communicates with Logistics and ensure that all required information is shared (quantity of spares inquired, customer contact details etc.) appropriately and the Logistics will follow up with the customer to deliver the order.
• When applicable, communicates with Logistic to deliver necessary parts or equipment requested from technicians.
• Ensures that all completed services and delivered orders have been invoiced with collaboration with the Accounts Department.
• Maintains good knowledge of the company’s electronic systems and databases.
• Maintains in-depth knowledge of the company’s products and services.
• Maintains good communication and cooperation with other departments.
• Participate in the On-Call Rotation Schedule, to handle when necessary, after office hours urgent requests from customers. (shift weekly patterns between team-members take place).
• Handles after office hours tasks when required.

Job Requirements

• Excellent knowledge of the English Language.
• Good communication skills (written and oral).
• Good knowledge of MS Office.
• Computer literacy.
• Excellent problem-solving skills.
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
• The ability to work under pressure and to tight deadlines.
• Good organizational and time management skills.
• Customer service orientation.
• Honesty and reliability.
• Able to multitask.
• Administrative skills.
• Prioritization skills.
• Ability to work collaboratively across departmental functions.
• A keen eye for detail and a result-driven approach.
• A Degree in Engineering, Management, Shipping, or adequate experience in a similar position.

Working hours:

The working hours are 8:30-17:00 Monday to Friday (onsite job).

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Service Officer - VAC-A2419. We look forward to hearing from you!