Housekeeping Executive / One&Only Kéa Island

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Job Summary

The Executive Housekeeper is responsible for management and running of the Housekeeping, Public Areas, Laundry in an efficient and cost controlled manner. Management of all staffing requirements to meet the demands of the operation and ensuring guest satisfaction through the professional provision of all services that meet or exceed One&Only standards. This role has a high level of guest impact directly and indirectly. The cleanliness and presentation of each guest room, public areas and linen has a large impact on the guest’s stay and it is imperative that each area meets One&Only standards on arrival of the guests and consistently throughout their stay

Key Duties and Responsibilities

• Consistently strives to please all Guests that they may come into contact with
• Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures.
• Manage the relationship with third party companies who provide staff to the department
• Managing day-to-day operations, ensuring the quality, compliance with all LQA standards and meeting the expectations of the customers on a daily basis.
• Hires and supervises training of all housekeeping personnel to ensure successful operation.  Measures, interprets and evaluates working standards of his/her department and corrects where necessary.  
• Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
• Controls all purchases for the department and is consistently aware of quality and cost.  Keeps a record of all items purchased.
• Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
• Oversees operation of Laundry/Valet and Uniform Room.
• Coordinates preventative maintenance programs with the Director of Engineering.
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To keep informed of the housekeeping standards of competitor hotels.
• To interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
• To ensure that all departmental reports and correspondence are completed punctually and accurately
• Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• Accepts responsibility for carrying out other management duties as requested by the General Manager 
• Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.  

Education or Certification

• Proven ability to successfully lead, train and motivate colleagues is essential
• Luxury Hotel Brand experience preferred
• Previous management experience in Housekeeping is a must
• Previous exposure to Front Office/Rooms Division an asset
• Expertise in Interior Design and aesthetics in a Luxury Brand environment
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration, problem-solving and organizational skills are valuable for this important position
• Dynamic, energetic, creative and thrives under pressure