IT Helpdesk Support Officer

We are looking to hire an IT Helpdesk Support Officer to join our successful and dynamic team in Limassol.

Job Responsibilities

• Supports the new hires onboarding by installing, deploying, configuring and troubleshooting end user's equipment, software and apps
• Acts as the first point of IT contact for any technical issues
• Resolves requests for technical assistance either in person, ticketing system, or over the phone
• Administers and supports desktop PC’s, laptops, printers, MFPs, VDIs, VoIP devices and smartphones
• Maintains and supports in-office IT equipment and back-office systems
• Maintains and tracks IT Equipment inventory stock to support everyday activities
• Deploys new hardware and software as needed
• Troubleshoots system and network problems, diagnoses and solves hardware/software faults
• Ensures that system records and procedures are accurate and current
• Assists on day to day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP
• Assists on day to day administration and monitoring of the enterprise back-up systems

Job Requirements

• University degree in Information Technology or a relevant field
• Previous experience in a similar position will be considered as advantage 
• Excellent command of the English language
• Ability to multitask, prioritize and work independently
• Strong communication, problem-solving and organizational skills
• Ability to master new technology quickly and to work in a fast pace environment
• Ability to work under pressure efficiently

Package

• Attractive remuneration package
  
• Corporate fund scheme
• Discretionary bonus based on company's and personal performance 
• Discount benefit card
• Friday Lunch and daily snacks and beverages at the office
• Yearly Training Budget – Udemy membership per department
• Training opportunities for growth and personal development
• Up to 25 days holidays per year

Please apply to:

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.