IT Operations Business Analyst

Company Description We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: . Job Description We are looking for a Senior IT Operations Business Analyst for our offices in Athens to be part of our EU teams. The candidate will have the opportunity to work on new EU projects concerning the fields of Customs and trans-European trade. Additionally, the candidate will participate in large-scale coordination projects involving all EU Member States Administrations. Your main duties will be to :

• Engage with Business Analysis and Data Analysis
• Monitor data quality metrics and ensure business data and reporting needs are met
• Produce reports for the EU process owner on a regular basis according to the agreed level of service
• Perform on-demand data & business analysis for the quality of operations
• Identify recurrent operational problems or negative trends and recommend solutions to overcome them
• Detect and handle incidents based on the Event and Incident management processes
• Participate in the coordination activities between the EU Member States and all involved stakeholders
• Coordinate the testing of the EU Member States national customs applications, assuring the smooth transition from testing to the production environment
• Perform presentations on business & application-related topics

By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe. Qualifications If you have

• Degree in Computer Science, Engineering or other relevant fields
• At least 6 years of working experience in operations (including data-analysis experience)
• Passion for and ability to understand customer needs and deliver great solutions
• Advanced knowledge of MS Excel
• Excellent communication & presentation skills in English (written & verbal)
• Team-leading experience would be an advantage
• Strong problem-solving skills
• Strong organizational skills: task prioritization, effective time management, meeting organization, and facilitation

...then this position is suitable for you! It would also be a plus if you had:

• Knowledge of SQL
• Experience in analysis and design of information systems
• ITIL certification
• Knowledge of French and/or German language

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

Additional Information We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft's recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic. #LI-Hybrid #LI-KA1 #LI-AG1 Our culture Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values : #BePartOfSomethingGreat!*Please submit your CV in English All applications will be treated as strictly confidential.