IT Systems Specialist

ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience , we specialize in assessing and recruiting  Senior to Middle Level Executives across all sectors . ICAP Executive Search on behalf of its client, a leading imports and distribution company in the sectors of apparel, footwear, and travel products in Greece, is seeking for an  IT Systems Specialist to join their team.

IT Systems Specialist – Ref. 5550/ITSS/ESS/GR

The IT Systems Specialist will ensure that the company’s internal IT infrastructure is fully operational, updated and protected so that all departments operate seamlessly. This position will oversee the day-to-day, support ticket flow, hand off incidents, ERP operation, as well as the proper functioning of the company e-shops. Responsibilities:

• Aligning IT infrastructure with current and future business requirements and goals
• Oversee the implementation, configuration, and maintenance of the Enterprise Resource Planning (ERP) system to ensure optimal performance and alignment with business processes.
• Manage ERP system upgrades, including planning, testing, and execution, to ensure minimal disruption to business operations.
• Provides 2nd & 3rd Level support for IT Engineers.
• Oversees the proper functioning of the company e-shops and ensures 24/7 functionality and immediate handling of incidents and operational issues.
• Defines and organize monitoring requirements, dashboards, and notifications to quickly identify IT issues.
• Liaises with suppliers/IT vendors, in order to expand infrastructure, repair, manage licensing and meet any operational requirements towards IT service efficiency.
• Preparation and implementation of IT Budget forecast, handling cash flow and enforcing cost-effectiveness.
• Ensures and demonstrates compliance with ISO27001/ISO9001 and the applied Information Security Policy.

Requirements:

• BS/MS degree in Computer Science, Engineering or a related field.
• 2+ years’ experience in hands-on IT administration roles or other.
• Experience in ERP systems implementation and supervision.
• Excellent verbal and written communication skills, both in English and Greek.
• Analytical and troubleshooting skills on short timeframes.