Junior System Engineer

ATCOM is the leading digital business agency in Greece and handles a selection of significant digital projects and solutions in Greece in a variety of sectors, such as Β2C & B2B commerce, finance, telco, travel, news portals, intranets or other business critical web and mobile applications, for the private and public sector. 

From the very beginning and through 2 decades of experience we have been valuing every colleague that contributes to our success. We believe in autonomy of individuals and teams, so we look for self-motivated and goal focused people. We want you to be passionate about your work and about creating digital solutions that you and your peers would love to use and be proud of. 

As a Junior System Engineer , you will apply root cause analyses for operation break fixes and other proactive maintenance activities to Atcom HQ, in order to keep services up and running, while providing Level 1 support to Atcom Personnel. You will operate in complex, highly-secure and highly-available operation environments, and interact with technology experts. Moreover, you will follow the Company's processes and methodologies and work closely with functions across Atcom SA.

Requirements

You will be expected to:

• Install, configure, maintain and troubleshoot a wide range of software, systems and services. Perform hardware/software upgrades to existing Atcom HQ user infrastructure as needed. Investigate error messages and determine resolution. Reinstall programs or replace files that cause errors.
• Respond to internal requests for service and determine nature to provide user support. In case support is required, liaise with the appropriate internal or external (Vendor) dept.
• Promote and maintain high quality, professional service with all Atcom personnel
• Provide basic training to colleagues, as may be required (In office suite and various software in Windows and MacOS platforms).
• Learn and demonstrate system standards and best practices, regarding Microsoft Azure and Office365 Workspaces. Increase skillset by self-study and/or training.
• Work closely with other network and systems administrators to identify and reduce skillset deficiencies. Report status and problems to IT manager and/or Cloud Services Director.

What we'll expect from you:

• Degree in ICT or related discipline.
• Postgraduate Degree in ICT, will be considered as a plus.
• 1 to 2 years of real-world working experience in the ICT field, in the following areas:

1. Server systems (DELL basic knowledge).
2. Networking (Basic Knowlege).
3. Operating Systems (MS Windows Servers 2012R2 to 2020 and up, MS SQL Servers 2016 to 2019, Basic Linux administration Ubuntu - Debian), certifications will be considered an asset.
4. Virtualization Background (Microsoft Azure Cloud supporting 90% of Atcom Assets, VMware Private Clouds), certifications will be considered as an asset.

• Excellent verbal and written communication skills in both Greek and English; other languages will be considered an asset.

Desired Skills:

• Excellent communication and presentation skills
• Excellent analytical and reporting skills
• Experience in working within highly regulated environments
• Good time-management skills
• Ability to perform well under pressure
• Act as a team player and/or work independently
• Very good Understanding of IT processes/functions
• Manage multiple tasks or projects

Benefits

• In-house training & education 
• Healthcare (private insurance) 
• Paid training 
• Attendance at conferences and events 
• Competitive compensation package 
• Excellent career prospects 
• A variety of standard and seasonal office perks and surprises.

At ATCOM, we are proud to be an Equal Opportunity Employer, fostering an inclusive work environment that values diversity. We believe in treating all individuals with respect and fairness, promoting collaboration and innovation for our collective success