Key Account Manager

As a leading provider of crane services in the marine sector, our client specializes in servicing, repairing, and maintaining cranes for ships and offshore platforms. With a strong reputation for reliability and excellence, they serve high-profile companies in the shipping and ship management sector globally. We are proud to be recruiting once more for their Nicosia, Cyprus team, this time we are on the hunt for a Key Account Manager. A pivotal role in managing and nurturing relationships with key clients in the marine sector. Primary focus will be on high-profile companies within the shipping and ship management industry, ensuring their satisfaction and maximizing business opportunities. Job Description: Client Relationship Management:

• Build and maintain strong relationships with key clients in the shipping and ship management sector.
• Act as the primary point of contact for client inquiries, concerns, and escalations, ensuring timely and effective resolution.
• Understand client needs and objectives, and proactively identify opportunities to enhance our services and offerings.

Internal Sales and Coordination:

• Collaborate closely with internal teams such as sales, operations, and technical support to ensure seamless delivery of services to clients.
• Coordinate sales activities, including quotations, proposals, and contract negotiations, to meet client requirements and achieve sales targets.
• Monitor sales performance metrics and provide regular reports and updates to management.

Account Planning and Strategy:

• Develop and implement strategic account plans tailored to each key client, outlining objectives, tactics, and timelines for achieving business growth.
• Identify opportunities for upselling, cross-selling, and expanding our service offerings within existing client accounts.

Your Profile:

• Bachelor’s degree in business administration, Marketing, Engineering, Finance or related field.
• Proven experience of minimum 5 years in key account management, sales, purchasing or business development roles within the marine sector, with a focus on shipping and ship management companies.
• Strong understanding of maritime operations, and the challenges faced by clients in the marine industry.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Willingness to travel domestically and internationally as required.

Benefits:

• Monday to Friday 08:00 - 17:00
• Holiday: 35 days including public holidays
• Hybrid working pattern
• Profit share bonus
• 4% Pension after 12 months employment
• 3 month probationary period