Melco Resorts & Entertainment

POSITION SUMMARY

The Master Sommelier assists the Senior manager, Food and beverage and the Restaurant Managers of

the outlets and business units with maintaining a high level of guest service and relations by delivering and  supervising the prompt, efficient and courteous service of food and beverage. The Master Sommelier will  be responsible of preparing all the wine lists of all outlets. Moreover, the Master Sommelier must ensure  that all Sommeliers in all outlets follow the highest standards in Food & Beverage Service.

PRIMARY RESPONSIBILITIES

• Understands all the Outlets and Business Units concepts and service standards, the product  knowledge, and the management policy orientation.
• Ensures that all Sommeliers and Restaurant Assistant Managers are providing personalized service to the guest.
• Monitors stock levels and rate of depletion of all outlets and provides guidance to the Restaurant Managers.
• Co-ordinates financial progress and has an active role in the outlets and business units’ sales and revenue
• Leads the selection of products and in the design of Wine and beverage menus.
• Actively seeks feedback and liaises with Guests.
• Monitors the performance of all Sommeliers in the F&B Outlets and business units and provides them with coaching and mentoring if needed.
• Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Assists with monthly training for all staff related to beverages, to be able to carry out the functions of their jobs and supervises their progress while openly shares knowledge.
• Communicates and coordinates with other Departments to ensure guests needs are exceeded
• Ensures readiness of the all Outlets by performing regular checks on working stations, equipment, and items.
• Assists with administrative tasks relevant to F&B operations
• Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards
• Holds a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly
• Attends training sessions and meetings when required
• Adheres to and ensures that all Outlet employees follow the Company policies and procedures

KEY PERFORMANCE INDICATORS

• Excellent knowledge of products and services.
• Continuous progress of Technical skills.
• Accurate inventory control
• Positive Customer feedback

QUALIFICATIONS

Experience

• Minimum of 5 years working experience as a Master Sommelier or Sommelier in a Five-star hotel  with exposure to high volume beverage sales

Education

• Internationally recognized professional qualifications on wines
• Qualifications related to the Hospitality Industry are preferred
• University degree in Hospitality Management or another relevant field is preferred.

Skills

• Profound knowledge of food and beverage products including high-end wines and cooking  techniques.
• Excellent interpersonal and customer service skills
• Strong negotiation and conflict resolution skills
• Possesses strong organizational and time management skills
• Excellent command of English, Greek and other languages highly regarded.

PERSONAL COMPETENCIES

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

To apply, please click here:  or please send an email to