Spa Receptionist / One&Only Kéa Island

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Position Overview

The Spa Receptionist role aims to embody the essence of hospitality and wellness, utilizing strong organizational abilities and a welcoming demeanor to create an inviting atmosphere for One&Only Kéa Island guests. 

Key Responsibilities:

• Greet and assist guests in a professional and friendly manner.
• Manage appointments and ensure accurate scheduling using the spa management system.
• Answer phone calls, respond to inquiries, and provide information about One & Only Spa treatments, services, and products.
• Process payments, handle cash transactions, and ensure correct administrative procedures.
• Provide individualized and personal attention to guests, maintaining a consistently high standard of guest care to ensure a welcoming atmosphere.
• Utilize computer systems for booking and database management with skill and proficiency.
• Handle guest inquiries, upsell retail items, and promote wellness offerings.
• Assist in retail sales of spa products and merchandise.
• Stay informed about spa services, promotions, and special offers.
• Collaborate with the spa team to enhance overall customer experience.

Job Requirements:

• High School completed; University Degree is a plus, preferably in customer service or Wellness/ Tourism Management.
• Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Resort/Hotel.
• Excellent knowledge of spa treatments and products.
• Proficiency in Microsoft Office and spa management software.