Technical support administrator

Technical support administrator  Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking on behalf of AHI Carrier, a leader multinational company in Consumer Electronics industry, for a dynamic professional to cover the following position:  
«AHI Carrier SEE – Who are we?
The world leader in air-conditioning, high technology heating and refrigeration solutions.
AHI Carrier SEE is a Carrier Corporation Joint Venture Company, authorized for the distribution of Carrier and Toshiba HVAC products in the region of Southeastern Europe.
We set a high bar for ourselves more than 120 years ago when we first invented modern air conditioning. Since then, we’ve continued to create more innovative, efficient, effective and environmentally sound products.
And we only thrive today because of the talent of our people to grow our brands and keep them strong.»
Technical support administrator 
Job description

• Administration of Warranty claims (RLC, VRF and heating air conditioning systems)
• Investigation of all possible quality issues and responsible for defective parts shipment to factories
• On time delivery of technical information to customers, such as potential quality issues, difficulties on troubleshooting/ or installations and evauliation of returned products or received damage in the warehouse from transportation
• Technical support for Carrier and Toshiba RLC, VRF and heating units to all stakeholders (distributors, dealers, end users etc)
• Daily supervision and communication with external service partners for required approvals and assistance in resolving problems 
• Approvals for reimbursements of sucontractors for orders opened through the ERP system
• Daily control of the receipt of the required warranty spare parts and arrangements, required for their delivery to subcontractors, dealers and contractors by informing them about the shipment 
• Procedurally regarding the issuance of all RLC, VRF and BSS warranty orders, request and find required spare parts, contact factories of the right choice, if necessary

Candidate profile

• Degree in Mechanical/Electrical engineering from a technical university or institute
• At least 2 years of experience in a similar position, preferably in a multinational environment
• Good command of the English language and PC literacy 
• Stong interpersonal and organizational skills

The Company offers

• Competitive remuneration package 
• Private medical and health insurance 
• Friendly and challenging working environment
• Opportunities for further professional development

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
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All applications are considered as strictly confidential.