Travel Agents - Payouts Team - Start Immediately

We are searching for an experienced Travel Agents - Payouts Team to join our exceptional team at Etraveli Group in Αθήνα.
Growing your career as a Full Time Travel Agents - Payouts Team is an awesome opportunity to develop exceptional skills.
If you are strong in leadership, communication and have the right personality for the job, then apply for the position of Travel Agents - Payouts Team at Etraveli Group today!

Who we are

Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe. The company is the exclusive provider of flights to booking.com in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.

We want our customers to experience the world, while we take care of the technology that enables traveling. Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world’s most prominent travel companies such as Booking.com , Google Flights, Skyscanner and Kayak.

At the same time, we open endless possibilities for our employees. Our diverse team of more than 1400 passionate professionals is what makes us the best in what we do. The Group headquarters are located in Sweden while different parts of the Group’s operation are led from the countries where we have offices (Greece, Canada, India), with the Athens office being one of the largest, hosting around 400 employees working from the center of Athens for the rest of the world.

We know that the travel business is not just a business, it is an opening to the whole world. And technology is not just a job, it is an opening to the future. We are looking for people that are as open as traveling and technology combined & we are here to guide, challenge and give you an exciting part in our mission to make our world, wide open.

Position Overvie w

We’re searching for well-organized, motivated and technically skilled Travel Agents to join our Payouts Team. For this position, we’re seeking savvy professionals who will drive innovation and execution excellence in our Back Office department.

Main responsibilities in the Payout team are to process refunds to our customers and monitor them in our travel orders. As a payout travel agent you will work with financial transactions which require high attention to detail.

Responsibilities

• Handle Refund Queues (GDS, LCC, BSP link) & Google sheets
• Prioritize and handle payouts to our end customers
• Control handled payouts in respective systems
• Manage pending backlog in timely manner
• Contact Airlines & Providers for different issues
• Analyse and propose solutions for task optimizations & automations
• Cooperate with other teams to resolve any pending issues

Requirements

• A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
• Excellent written and verbal communication skills in English
• Experience with accounting processes & software is welcome
• Self-driven, proactive and results oriented
• Well-organized, persistent with multitasking skills
• Playing to win
• Accountability & cooperation
• Urgency to be excellent
• Legal permit to work in our office located in Athens, Greece

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility!
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station
• We have a relaxed & fun work environment where you can enjoy free coffee/tea, play ping pong or video games and enjoy various discounts
• We also like to schedule company/department/team activities and events outside the office space!

• Morning working hours (Monday to Friday)

Benefits of working as a Travel Agents - Payouts Team in Αθήνα:

● Company offers great benefits
● Opportunities to grow
● Advantageous package