Customer Advisor (m,f ) Bikes or athletic shoes: Dutch remote anywhere in Greece

Start: 31st May 

Position: Customer Advisor

Location: Remote/Work from home, Greece (on-site work available as well)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Project: Bikes:

• Handle all incoming contacts from customers through various channels (phone, email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

Projekt : Athletic Shoes:

Customer support and sales (cross sales- up sales) 

- Sales orientation is really important and required / Full WFH / Training (2,5 Weeks) 

REQUIREMENTS:

Project Bikes:

• C1 level of Dutch language, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to cover night shifts on rotation with colleagues
• Ability to identify, apply and explain your product and/or service expertise with clarity.

• WFH requirement: Dedicated space for WFH office

   • Internet requirements: Speedtest needed Only Fixed internet connections is allowed with the minimum Upload speed of 1.5 Mbps / 20Mbps Upload. Desktops should be connected with eathernet cables with the Internet box

Project: Athletic Shoes:

 Dutch C2

 • Good command in English

 • Good MS Office skills

 • Strong phone contact handling skills and active listening

 • Customer orientation and ability to adapt/respond to different types of characters

 • Excellent communication skills

 • Ability to multi-task, prioritize, and manage time effectively

 Sales experience with ability to generate revenue with sales and upsell during interactions

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Project Bikes: Netherlands: Mon to Fri, 08:30 – 17:30 CET (shift rotation)
• Bikes project: Salary: 1450 EUR / month +
• 15% monthly performance bonus

   Project bonus: 50€ monthly for Dutch

• ANNIVERSARY BONUS - Language - 500€ gross

• Project Athletic Shoes:
• Dutch : Monday-Friday 9h-22h
•  Salary: 1450 EUR / month +
• 10% monthly performance bonus