Customer Service Agent GBS

Main responsibilities

• Handle incoming calls for pick up, track and trace, service guarantees, service
• information, export shipments exception and other enquiries in professional manner,
• with objective to provide quality telephone customer service.
• Understand UPS service, product, systems and procedures
• Identify and record customer concern or issues
• Recommend solutions about service concerns to management
• Identify potential needs of customer and submit sales leads

About You – Required Skills : if you meet the below skills you are the right candidate for this job

• To be flexible, pragmatic and work under pressure
• Patient and pleasant attitude
• Problem solving skill
• Experience in call center will be a plus
• Greek & English communication skill (Speaking, Writing, Reading) - preferred

What we Offer:

• Joining the world's largest package delivery company
• Competitive remuneration package
• Private Insurance
• Opportunities for advancement in a multinational company