Customer Service Officer

On behalf of our client, specializing in the exclusive import and distribution of branded goods in the Cyprus market in various product categories, we are seeking for an outgoing, organized, and friendly Customer Service Officer, to join their growing team of professionals.

Responsibilities:

The Customer Service Officer will provide top-notch service to customers over the phone, in person, and using written communication. In this role, he/she will interact directly with customers to answer questions, solve problems, provide product information and maintain the company’s reputation for high-quality service.

More specifically, the duties will be as follows:

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the customer’s specific needs
• Field incoming phone calls and respond to phone messages from customers
• Promptly respond to customer questions submitted via email or through the website
• Answer customer questions and provide information to resolve any issues
• Process orders and returns
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve retention rate
• Attend all required customer service-related meetings

Qualifications:

• A Bachelor’s Degree is required in Business Management or any other relevant field.
• 1 years’ of experience in a customer service-related role is required
• Excellent knowledge of the Greek and English languages
• Must be experienced with Microsoft – Outlook, Word and Excel.
• Excellent written and verbal communication skills and excellent phone disposition
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Willingness to work independently or as part of a team

Benefits:  The company offers an attractive remuneration package.

Working Hours: Monday – Friday 7:30 – 16:00.

Should you are interested in the above-mentioned position, please send your CV to  quoting – “CSOfficer”. Candidates who meet the above criteria, will be contacted.