Customer Support Agent

PLUGIT is a prime financial software provider, with a proven track record of excellence and accumulated years of experience in the financial trading industry.

We are looking for a Support Agent to join our dynamic customer service team. Our Support Agents provide excellent customer service to customers by helping them with their inquiries, resolving problems, and providing information. The ideal candidate should have at least 1 year work experience in customer support and a Bachelors degree in either finance or technology fields. We are looking for someone with excellent communication and interpersonal skills, as well as problem-solving, organizational, technical, listening, and time management skills. They should be professional, friendly, and able to work independently as well as part of a team.

What You’ll Do

• Respond to customer inquiries and complaints in a timely manner via phone, email, or live chat
• Diagnose and troubleshoot functionality and technical issues related to products/services provided by the company
• Maintain and uphold expert knowledge of products/services, company policies, and procedures
• Identify and suggest possible solutions to customers
• Follow-up to ensure resolution was effective when necessary
• Document communication and actions taken in customer service database
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Remain flexible and be able to adapt in a changing environment
• Be organized and manage time to ensure tasks are completed efficiently

What we’re looking For

Education and Experience

• Bachelor’s Degree in Finance, Technology or related field
• +1 years’ experience working in Customer Support
• Ability to work under pressure
• Excellent Communication and Soft Skills
• Trading knowledge or experience is considered a plus

Skills

• Interpersonal
• Problem-Solving
• Organization
• Listening
• Adaptability and Flexibility
• Time Management
• Professional oral, written, and communication abilities.

Compensation and Benefits

• Pension fund
• Team building events
• Education and workshops
• Paid parking

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