Customer Support Officer - Urgent Hiring

We are desiring to recruit a remarkable Customer Support Officer to join our multidisciplinary team at TOPFX LTD in Λεμεσός.
Growing your career as a Full Time Customer Support Officer is a remarkable opportunity to develop key skills.
If you are strong in leadership, cooperation and have the right initiative for the job, then apply for the position of Customer Support Officer at TOPFX LTD today!

TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services. Our company is seeking to hire a Customer Support Officer in Limassol.

Responsibilities:

• Assisting clients in a friendly, helpful manner via Live Chat and email.
• Answer all emails received from clients regarding queries on the account opening process as well as amend existing accounts
• Develop and maintain great relationships with current and new clients.
• Contribute to team effort by accomplishing desired outcomes
• Ensuring that all Payment Gateways are online and working properly
• Carries out any further duties assigned
• Ensure that all necessary documentation is collected and update the Company’s software about the collection of these documents
• Forward financial matters and requests to the Funding Department
• Liaise with the Head of Customer Support & Back Office for any queried issues

Requirements:

• Excellent command of the English language - Other EU languages at a professional level will be highly appreciated.
• Previous experience in a similar position in the Forex/Financial industry will be considered an advantage.
• Ability to work under pressure and meet daily deadlines;
• Ability to pay attention to detail;
• Excellent communication skills;
• Attention to detail and procedures;
• Professionalism, integrity, and trustworthiness;
• Ability to work rotation shifts*

IMPORTANT: The position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am)*.

* Please do not apply if you do not intend to work on a shift basis.

What we offer:

• Health insurance upon completion of probation
• Birthday gifts
• Regular company events
• Personal development opportunities

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment that offers career prospects and rewards to thriving members of the team.

Employment Conditions: Full Time
Location: Limassol - Cyprus
Apply by sending an email to and attaching your CV with a cover letter.

Benefits of working as a Customer Support Officer in Λεμεσός:

● Excellent benefits
● Room for Advancement
● Competitive salary