Customer Support Representative

Job description

Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Customer Support Agent to join their team based in Limassol.

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. 

Job Duties

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying up to date on rules, processes, and licensing needs.
• Contributing to collective effort by achieving necessary results.
• Go above and beyond when engaging customers.
• Taking part in the Onboarding Programs.

Job Requirements

• English fluency.
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters.
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure.
• Accountability and conscientiousness. 

Job Benefits

Salary:

• 1,600.00 euros gross depending on skills and qualifications.

Benefits:

• Excellent work environment.
• Attractive salary package.
• Monthly incentive Bonus.
• Possibilities for internal growth.
• Exciting company activities.

Working hours:

• Monday to Sunday a rotation of 4 days work and 2 days off – 40 hours per week. It is a 24/7 work basis. If you work on a public holiday you get paid double for this day.
• Rotation is as follows:
• 4 days work 08:00am to 16:00pm
• 2 days off
• 4 days work 16:00pm to 24:00
• 2 days off
• Graveyard shift only once every 4 weeks
• 4 days work 24:00 to 08:00am
• 2 days off

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support Representative - VAC-A2416. We look forward to hearing from you!