Customer Support Specialist

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Support Specialist (Polish Speaking).

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Processing of new leads and attempting welcome calls
• Assisting other departments

Candidate Profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Fluent Polish & English is essential
  
• Ability to work Monday to Friday 9am to 6pm and 12:30pm - 9:30pm

Our offer:

• High level of autonomy and trust, support of ideas and opportunity to influence directly company results
• High-impact contribution to dynamic business at a growth phase
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Continuous personal development and support of external capability-building opportunities 
• Welcoming, dynamic and multi-cultural team 
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free Gym membership and access to multiple sports and wellness facilities
• Company-provided parking
• Medical insurance after the probation period

Journey to FP Markets:

• Initial interview with People Function (45 min - 1 hour) to assess match to our culture and company
• Final interview with the future manager (45 min - 1 hour) to assess match to the job and the team

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!