Czech speaking customer support specialist for Mercedes

Hey there! Are you a whiz at customer service and can communicate fluently in Czech? Do you have a passion for cars, specifically luxury ones like Mercedes? If so, we've got an exciting opportunity just for you! We're currently on the hunt for a Czech speaking Customer Support Specialist to join our remote team!

Role Description

As our Customer Support Specialist, you'll be our customers' first point of contact, helping them with any questions or issues they may have. You'll be providing top-notch support via phone, email, and live chat, ensuring our customers have the best possible experience. Additionally, you'll be responsible for tracking customer interactions and liaising with other departments to resolve more complex issues. You'll also have the opportunity to provide feedback on our products and services, helping us to continually improve.

Company Description

We are a globally renowned company in the Customer Service industry. We're passionate about delivering exceptional customer experiences and are known for our commitment to quality and innovation. As a remote team, we value flexibility and communication, and strive to create a supportive and inclusive work environment. We believe in the importance of continuous learning and growth, and encourage all team members to take advantage of the many professional development opportunities we offer.

Requirements

• Fluent in Czech and English
• Previous experience in a customer service role
• Strong communication and problem-solving skills
• Ability to work effectively as part of a remote team
• Passionate about delivering exceptional customer experiences
• Knowledge of Mercedes products is a bonus

What We Offer

• Competitive salary
• Flexible working hours
• Opportunity to work remotely
• Professional development opportunities
• Comprehensive benefits package including health insurance, retirement plans and more

Recruitment Process

Our recruitment process is thorough but straightforward, designed to ensure we are the right fit for each other:

• New: Once you apply, your application will be reviewed by our team.
• Screening: If successful, we'll arrange a call to learn more about your skills and experiences.
• Qualified: If you pass the screening stage, you'll be invited to complete a small task related to the role.
• Interview: The final step is a video interview with the hiring manager.

We can't wait to hear from you! Apply now through the application form and let's start this exciting journey together!