Dispatch Agent (German speaking) - Start Now

We are searching for a driven Dispatch Agent (German speaking) to join our exceptional team at Hemmersbach in Αθήνα.
Growing your career as a Full Time Dispatch Agent (German speaking) is a great opportunity to develop relevant skills.
If you are strong in leadership, presentation and have the right initiative for the job, then apply for the position of Dispatch Agent (German speaking) at Hemmersbach today!

Job-ID: 13394

Dispatch Agent (German speaking)

Coordination of our field service engineers

Greece - Athens

Professionals

Full-time

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—Your Benefits —

Buddy program

Health insurance

Internal career development

International environment

Mobile working

Staff discounts

Unlimited employment contract

Your skills

You show initiative and always like to learn new things

Strong communication and organizational skills

Excellent knowledge of German language and good English skills

Working hours: 10:30 am -19:00 pm Greek time (Mon.-Fri.)

Your Tasks

Order processing in the onsite area

Contact person for customers and service technicians

Acceptance and classification of incoming orders

Control as well as disposition of service technicians in the field

Ensuring customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency

Assignment of the appropriate service technician, taking into account product and customer knowledge as well as temporal and spatial availability

Escalation management

Ensuring performance documentation

Processing of internal reports for service delivery managers

Ensuring distribution of information on project specific features to service technicians

Support and briefing of the dispatching departments in the EMEA region

Close cooperation with all departments involved (SDM's and project teams)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Benefits of working as a Dispatch Agent (German speaking) in Αθήνα:

● Excellent benefits
● Opportunities to grow
● Competitive salary