Field Service Engineer

Our client, is a Swedish company, with an international presence in more than 90 countries. It has a strong family vibe with warm respect for each individual, investing heavily in their people. Due to growth in their Nicosia office, we are looking to hire a Field Service Engineer.

The Field Service Engineer (FSE) performs customer installs, repairs, and preventative maintenance on a variety of mechanical equipment in an assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. Their customers have a range of different types of compressors with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience.

Your Responsibilities:

• Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Manages travel expenses and follows company travel policies and guidelines.
• May be required to perform other related duties as required and/or assigned.

Your Profile: 

• Bachelor’s degree in engineering, technician, or related field or High school diploma and 7 years equivalent work experience and knowledge.
• Minimum of 2 years of relevant experience in related engineering and/or customer facing role
• Uses effective questioning to identify customer needs
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

What's on offer:

• Competitive market salary of 1,650 gross x 13
• 2 x Performance Bonuses
• Company car, mobile, and laptop
• Continious training and personal development