Fixed Services nd Level Support Technician

Fixed Services 2nd Level Support Technician Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece, is looking for one person to staff the following position:
Fixed Services 2nd Level Support Technician
Job description:

• Call reception for technical issues
• Management of  technical customer requests related on Fixed, Cloud and ICT services
• 1st and 2nd level technical troubleshooting on Fixed, Cloud and ICT services
• Phone support to field technicians that visit customers premises

Candidate profile:

• University or College degree in Informatics, Computer science or Telecommunications
• At least 2 years of experience in technical support on fixed services
• Very good level of Greek and English language (oral and written)
• Excellent knowledge in MS Office , VoIP , xDSL technology and DSLAMs
• Customer orientation – emphasis on quality
• High levels of self-motivation, team player with analytical skills

The Company offers:

• Competitive remuneration package 
• Laptop, mobile and equipment for remote working
• Hybrid work model (60% remote, 40% on-site)
• Friendly and challenging working environment
• Opportunities for further development in a multinational company
• Extra days-off (Vodafone Day, Family Day, Volunteering Day)

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.