Fraud & Payments Agent

We are seeking to recruit Fraud & Payments Agent for our team. If you are looking for an exciting opportunity to work with enthusiastic professionals and make a new start for a promising future, then here is your chance!

Scope of position

Reports to Payments & Fraud Manager

Direct Reports None

Department Payments and Fraud

Key Responsibilities

• Payments investigations
• Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue
• Suggest improvements to tools and procedures
• Professional handling of all related customer and support queries
• Process incoming and outgoing customer payments, in a timely and error-free manner
• Follow up and payment-related issues or customer queries proactively
• Liaising with third parties such as payment service providers
• Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks
• Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
• Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.
• Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.
• Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.
• Analyse all reported Fraud cases, to identify any new and emerging fraud trends.
• Maintain and review online customers accounts and activity.
• Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)

Requirements 

• Graduation of high school or post-secondary school
• Work Experience preferably one year
• Strong communication skills;
• Good organizational skills;
• Meticulous with a high level of attention to detail
• Ability to meet deadlines
• Ability to work well with others and be a team-player
• Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office applications

Benefits

• Gym/Fitness monthly allowance
• Fruits and drinks in the office
• Medical Insurance
• Team building events and outings
• Discretionary annual performance bonus

The position will be on shifts .