Front Office Manager

Duties and Responsibilities:

• Oversees on property departments to ensure that an optimal level of service and hospitality, are provided to hotel guests.
• Trains, schedules, coaches and supports associates, ensuring they perform in accordance under each hotel standards and SOPs
• Excellent upkeep of the hotel’s areas, facilities and equipment.
• Plans activities and allocate responsibilities as to achieve the most efficient operating model
• Prepares all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Assures hotel maintenance and staff or equipment adequacy
• Oversees and ensure internal audit standards are met
• Commits to meet and exceed all key performance standards and measures
• Able to balance operational needs, implement strategy and display a passion for business excellence
• Reputation management.

Education and Experience:

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Excellent command of both English and Greek language is essential, knowledge of other languages is a plus
• Excellent MS Office, strong email, PC and internet skills
• Prove leadership skills, be results oriented
• Customer focused, quality driven, superior organizational and follow up skills with a strong eye to detail
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Dedication and willingness to go above and beyond
• Strong work ethics

Should you wish to be a member of HotelBrain team, please send us your CV with a photo

All applications will be treated in the strictest confidence