Guest Relations Supervisor

Aluma Hotels & Resorts are seeking to hire for their properties

located in the heart of Athens :

Guest Relations Supervisor

Aluma is a new international Chain of Hotels, with various locations in major European cities, as well as Resorts at exciting leisure destinations, offering a wide range of experiences that cater to today’s global travellers. We are guided by our passion for People and all our actions are guided by our Core Value: Hospitality as a Way of Light.

Position Summary:

The Guest Relations Supervisor is dedicated to delivering exceptional, upscale, and professional guest service experiences of the highest caliber. This role involves meticulously analyzing customer feedback, promptly addressing guests' needs, and intuitively anticipating their unspoken desires to ensure a flawless and luxurious stay.

Scope :

• Reports to the Front Office Manager
• Provides upscale guest service experiences for clients throughout their stay
• Ensures guests are properly greeted upon their arrival
• Coordinates luggage collection and storage
• Actively listen to and resolve complaints
• Coordinates and manages communication between guests and staff and follow up to ensure we resolve customer concerns
• Informs clients of our hotel services
• Promotes all hotel amenities, conveniences and programs offered
• Supervises guest relations team to ensure they comply with all SOPs
• Liaises with all departments to provide an overall comfortable guest experience
• Analyses customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Prerequisites:

• Three or more years working experience in a similar role in the hospitality sector
• Degree / Diploma in Hospitality/Tourism
• Excellent knowledge of English language
• A second language (French, German, Russian, or Italian) will be considered as a plus

Position Attributes:

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, guest oriented

Benefits :

• Competitive remuneration package
• Company Bonus scheme, according to performance
• Continuous training
• Career prospects on a transparent working environment
• Regular Company team events
• Collaborative working environment

Embark on Your Hospitality Journey Opportunities Await at Aluma Hotels & Resorts Crafting Memorable Experiences, Together!