Junior Complaints Officer

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Junior Complaints Officer at our headquarters in Limassol.

Main Duties and Responsibilities:

• Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company;
• Responsible for handling, investigating and resolving customers’ complaints within given timeframes;
• Obtaining necessary information/updates from other departments regarding the resolution of the complaints;
• Presenting detailed summaries of complaints to the Head of the Department as well as to the Management;
• Negotiating suitable resolutions to complaints with customers;
• Ensuring that a written official reply is provided to the complainant on company’s decisions and findings;
• Providing complaints-related reports as requested.

Candidate Profile:

• Previous experience in handling Complaints in the Financial Industry will be considered as an advantage;
• University or College Degree in Law or previously working as Legal Secretary;
• Fluency in English Language;
• Good knowledge of any other language will be considered as an advantage;
• Excellent judgment and detailed oriented;
• Ability in delivering solutions quickly, efficiently and with accuracy;
• Good communication and interpersonal skills;
• Ability to work well under pressure.

What we offer:

• Attractive remuneration package;
• Fully covered Private Medical Insurance;
• Employee referral bonuses;
• Anniversary Bonusses;
• 21 days annual leave;
• Paid sick leave;
• Skills Training Budget;
• Opportunity for career development;
• Corporate Events;
• Unlimited snacks, fruits and beverages;
• Exclusive Discount Scheme;
• Short Fridays.

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