Melco Resorts & Entertainment

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Job Description - Melco Resorts & Entertainment

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the integrated resort, City of Dreams Mediterranean, which is the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional, and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.

POSITION SUMMARY:

The Mixologist is responsible in completing all assigned tasks with the highest level of quality.

They deliver products and services, exhibit guest relations through knowledge and experience in accordance with the vision, values, and objectives of the Company.

PRIMARY RESPONSIBILITIES:

  • Prepares and assembles orders in sequence, with the right techniques and makes quality checks before service, ensuring City of Dreams Mediterranean standards
  • Ensures that all products and services are delivered accurately and in a timely manner
  • Assists in waiter, host, cashier, or steward tasks if requested by the Outlet Supervisor
  • Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives
  • Prepares cocktails with accordance to international standards while maintaining all HACCP policies
  • Understands the Assigned Outlets’ concept and service standard, the product knowledge and the management policy orientation
  • Provides personalized service to Guests by understanding their needs and personal taste
  • Participates in the selection of products, suggesting and assisting in the design of Wine and beverage menus
  • Actively seeks feedback and liaises with Guests
  • Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
  • Attends training sessions and meetings when required
  • Keeps the Outlet and working stations clean and organized, both at the front as well as the heart of house
  • Maintains back up supplies stock for the daily operations and anticipates busy demands by reporting any shortages
  • Assists with monthly inventory checks on all bar operating equipment and supplies
  • Anticipates guests’ need and strives to exceed their expectations
  • Recognizes, welcomes the guests, smiles, and maintains visual contact with every patron, greets all regular customers by name
  • Ensures high standards of personal presentation and grooming
  • Attends training sessions and meetings as and when required
  • Adheres to all Company policies and procedures
  • Report’s accidents, injuries and unsafe work conditions to supervisors
  • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

KEY PERFORMANCE INDICATORS:

  • Positive customer feedback
  • Good knowledge of relevant products, services, and procedures
  • Continuous progress of Technical Skills

QUALIFICATIONS:

Experience

  • Minimum 3 years of experience as a Mixologist or similar, preferably in the Hotel industry

Education

  • High School diploma
  • Qualifications from a Bar tending school or similar is an advantage
  • Diploma in Hospitality Management or similar is an advantage

Skills

  • Knowledge of Bar related products, practices, and equipment
  • Excellent interpersonal and customer service skills
  • Possesses strong organizational and time management skills
  • Excellent command of English, Greek and other languages are highly regarded

PERSONAL COMPETENCIES:

  • Attention to detail
  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

To apply, please click here: Mixologist or please send an email to:  

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