Melco Resorts & Entertainment

MELCO Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the integrated resort, City of Dreams Mediterranean, which is the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.

POSITION SUMMARY:

The Officer, Security monitors all activities on the Casino premises to ensure the safety and security of customers, staff and company property and for providing effective support to all departments.

PRIMARY RESPONSIBILITIES:

• Maintains an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation
• Effectively manages and maintains own quality of work performance conduct and attitude, completing all tasks as directed
• Contributes to the effective functioning of the Team and the Department
• Uses cultural awareness and understanding, whilst maintaining effective standards of written and verbal communication with staff and customers in the workplace
• Operates basic security equipment, to support and complete any operational needs
• Ensures a safe and secure environment for staff and customers by performing patrols and static security functions at assigned posts and areas and assisting other Departments in this function
• Takes appropriate action to prevent loss or damage to the property and responds to all emergencies and alarms as requested and directed
• Monitors the access/exit of persons from premises when assigned and provides support to others in this function when directed
• Monitors and manages crowd levels within the work environment
• Effectively participates in the emergency management plan and responds on potential safety hazards including fire alarms, emergency situations and site evacuation
• Maintains and applies skills to deal with conflict situations that occur within the work environment in an appropriate manner and as per the company’s and department’s standard operating procedures
• Escorts and/or carries valuables as assigned or directed. Valuables may include the transportation of construction equipment and other related products
• Supports visits of VIPs by escorting, performing baggage control, providing logistics support and security oversight
• Performs all duties as directed by the Supervisor, Security or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department

KEY PERFORMANCE INDICATORS:

• Cultural Understanding
• Demonstrated knowledge of the security role
• Demonstrated intimate knowledge of associated buildings and property
• Demonstrated teamwork
• Demonstrated ability to stay in assigned work area
• Demonstrated ability to ensure start, finish & break times are adhered to
• Demonstrated appropriate problem-solving skills to linguistic differences

Education & Experience

• Experience in Customer Service and/or Security Officer duties
• Demonstrated teamwork
• Fluency in Greek and English, other languages are an advantage
• Security qualifications will be considered as an advantage

Skills / Competencies

• High commitment to delivering customer service
• Encourages team spirit
• Communicates clearly and effectively
• Displays a high level of integrity
• Maintains discretion
• Self-motivation towards personal performance and career development
• Maintains professional image and preventive attitude towards any hazardous actions

PERSONAL COMPETENCIES:

• Ability to work shifts in a 24/7 operation and stand for long periods of time
• Motivated to adapt to a dynamic, fast paced and crowded environment
• Is trustworthy, well presented, outgoing and self-motivated
• Demonstrates a high commitment to delivering results
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Presents a high commitment to improving customer service

To apply, please click here: Officer, Security or please send an email to: