Melco Resorts & Entertainment

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment is the developer and operator of City of Dreams Mediterranean, which is the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.

POSITION SUMMARY:

The Attendant, Room is responsible for the daily servicing and turndown of the guest rooms and cleanliness of the guest floor corridors in accordance to established policies and procedure.

Areas include the floor pantry including the staff toilet, guestroom corridors, stairwells and service lift lobby.

PRIMARY RESPONSIBILITIES:

• Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
• Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
• Provides personalized service and prompt attention to guests from arrival through departure 
• Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process 
• Includes replenishment of Mini Bar
• Obtains guest preference to increase guest loyalty
• Ensures that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and procedures
• Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly 
• Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
• Participates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued 
• Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
• Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors
• Handles Housekeeping equipment and machines with care
• Creates service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning
• Handovers and reports all “found item/s” to the appropriate departments
• Performs any other duties as maybe assigned by supervisors

QUALIFICATIONS:

Education

• High School graduate

Experience

• At least 1 year working experience in a similar position at a luxury Hotel preferably

Skills / Competencies

• Strong sense of teamwork
• Attention to detail
• Displays high commitment to improving customer service, always strives to achieve Customer satisfaction
• Ability to move, lift of minimum 12 kg, carry, push, pull and place objects on a frequent basis without assistance

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Ability to work night shifts, weekends and holidays on rotation basis
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

To apply, please click here: Room Attendant or please send an email to