Customer Service Representative

DESCRIPTION

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our  Customer Service Representatives (French/English)are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.

REQUIREMENTS

Working as a Customer Service Representative (French/English), You Have:

• French/English Bilingual is a must.
• High school diploma (or equivalent)
• 6 months – 1 year of customer service experience
• Call center experience (strong asset)
• Effective communication skills
• Reliable internet speeds
• The ability to work effectively in a work-at-home setting
• The ability to sit for long periods of time

Benefits of Customer Service Representative (French/English):

• Work from home!
• Competitive salary
• Industry-leading benefits
• Medical and life insurance
• In & out of hospital benefits
• Mental health support line
• 20-26 paid days off per year
• On-site occupational physician
• Monthly meal vouchers
• Career path planning & E-learning career development platform
• Weekly coaching sessions
• Global incentive programs
• Medical and life insurance
• Fun, supportive work environment
• Opportunity to be part of a rapidly expanding global company
• Amazing career growth opportunities

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.