Dutch speaking technical support agent for Mercedes

Hey there! We're on the lookout for a Dutch-speaking Technical Support Agent for Mercedes. This is a fantastic opportunity for you to be part of an industry leader in the Customer Service sector. And the best part? It's all remote! You can work from the comfort of your home in Athens or anywhere else you fancy.

Role Description

As a Dutch-speaking Technical Support Agent for Mercedes, you will be the front-line support for our Dutch-speaking customers. You'll be troubleshooting, solving technical issues and providing stellar customer service to our clients. Daily duties will include managing incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction. You'll be working closely with our tech team, helping them understand customer issues and coming up with solutions.

Company Description

We are a world-renowned company with a strong presence in the Customer Service industry. Our culture is all about commitment, quality, efficiency and innovation. We believe in creating a supportive and inclusive environment, where every voice is heard and every contribution is valued. We operate in the luxury auto industry sector, providing top-notch customer support to Mercedes owners and enthusiasts.

Requirements

• Fluency in Dutch and English
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

What We Offer

• Competitive salary range
• Remote work opportunity
• Health and wellness benefits
• Continuous learning and development opportunities
• Outstanding career advancement opportunities

Recruitment Process

• New: Once you apply, we'll take a look at your application
• Screening: If your application catches our eye, we'll move on to a screening call
• Qualified: If you pass the screening, you'll be marked as a qualified applicant
• Interview: The final stage is an interview with our management team

Excited about this opportunity? Great! We encourage you to apply using our application form. We can't wait to learn more about you!