Finnish-speaking Customer Service Agent

Work from Home Customer Service Agent (Finnish Speaker)

 

About the Company

Join a leading international company that specializes in providing top-notch customer service for home appliances. We pride ourselves on delivering exceptional support and solutions to our customers, ensuring their satisfaction with our high-quality products and services.

Your Profile

- Language Proficiency : Proficient Finnish speaker with excellent communication skills in English

- Experience : Previous experience in a call center or customer service role is recommended (1 year)

- Technical Skills : Ability to multitask and navigate multiple systems and screens during customer interactions

- Problem-Solving : Capable of solving problems in real-time and capturing relevant data during customer interactions

- Interpersonal Skills : Strong ability to build and maintain effective relationships with customers and colleagues

Your Responsibilities

- Customer Support : Provide exceptional support through active listening and addressing customer queries related to home appliances via telephone and/or chat

- Data Management : Accurately source and input customer data as related to their inquiries

- Troubleshooting : Utilize the knowledge base to guide customers through troubleshooting processes

- Service Coordination : Book services for customers when issues cannot be resolved remotely

- Sales Assistance : Assist customers in selecting and purchasing the right products for their needs by guiding them through the options available on our website

- Warranty and Repairs : Provide guidance on warranty rules and set up repair services when necessary

Benefits

- Remote Work : Enjoy the flexibility of working from home in Greece

- Supportive Environment : Be part of a team that values your input and provides the resources you need to succeed

- Professional Growth : Opportunities for career development and advancement within a global company

- Training Provided : Comprehensive training to ensure you are fully equipped to excel in your role

Join us and become a vital part of a team dedicated to delivering outstanding customer service. Apply now and help us continue to provide the high-quality support our customers deserve!