German speaking customer service Specialist for Mercedes Benz

Role Description:
We are seeking a German-speaking Customer Service Specialist for Mercedes Benz. As a Customer Service Specialist, you will be the first point of contact for our global clientele. Your daily duties will involve handling customer inquiries, resolving complaints, and providing information about our products. You will be expected to maintain a high level of professionalism and patience while dealing with diverse customer needs. This is a remote position, hence you will be responsible for creating a conducive work environment that fosters customer satisfaction and loyalty.

Company Description:
Mercedes Benz, a pioneering name in the automobile industry, is renowned for its commitment to excellence and innovation. Our culture is built on a foundation of respect, integrity, and dedication to our customers. We are a part of the broader customer service industry, focused on providing exceptional service to our clients. Our mission is to build a better future through sustainable mobility and advanced solutions.

Requirements:

• Fluency in German and English language.
• Minimum of 1 year of experience in a customer service role.
• Strong problem-solving skills and ability to handle difficult situations calmly.
• Flexibility to work in different shifts, including weekends and holidays.
• High-speed internet connection for remote work.
• Excellent communication and interpersonal skills.

What We Offer:

• Competitive salary range.
• Remote working opportunity.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Continuous learning and development opportunities to grow your career with us.

Recruitment Process:

• New: Upon receiving your application, it will be reviewed by our recruitment team.
• Screening: Shortlisted candidates will be contacted for an initial screening process.
• Qualified: If you qualify, you will proceed to the next stage involving a skills test and language proficiency assessment.
• Interview: The final stage is a formal interview with the hiring manager. This interview will be conducted remotely due to the current global situation.

We encourage all qualified candidates to apply via the application form. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.