Homeoffice: Deutschsprachiger Kundensupport / γερμανική γλώσσα / German/ TOURISM / start . or .

Project details:

• Starting dates: 21.06 or 28.06!
• Homeoffice - Fully remote work system from anywhere in Greece!
• You can earn money all year long - it's a constant opportunity!
• Previous experience is not required, we offer training at the beggining of work
• 100 % online recruitment & hiring process

Client:

Our client is an American San Francisco-based company operating an online marketplace for short-term homestays and experiences.
The Company was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed 1.4 billion guest arrivals in almost every country across the globe.

Your responsabilities:

• Offering assistance to users in German via calls, emails, and chats to resolve issues effectively.
• Serving as the initial point of contac t for addressing and resolving customer complaints and questions.
• Proactively identifying needs and delivering inventive solutions , with a focus on providing extra care and empathy.
• Investigating and escalating issues as required , giving priority to urgent and sensitive matters.
• Crafting thoughtful and precise message s, employing predefined responses for customer inquiries.
• Conducting thorough research and troubleshooting problems using available resources to ensure swift resolution.

Our expectations: 

• You speak German native or C2 
• Intermediate English level (at least B1-B2)
• Excellent communication skills, both written & verbal
• You are self-motivated, and you like to work in the team
• An ability to work in shifts

Main duties:

• Possible start on 21.06 or 28.06!
• Homeoffice - Fully remote work system from anywhere in Greece!
• Working schedule time frames: Monday-Sunday: 09:00-24:00 (Greek time - 8h/day, 40h/week, 5 days/week) - rotating shifts
• Competetive Salary and remuneration system: 
  • Monthly base salary: 1250€ gross (includes language bonus)
  • Additional performance bonus : Up to 120€ gross/month
  • Anniversary bonus: 500€
  • Biannual extra salaries (+2400€ gross annually)
  • Daily meal voucher via "Up Hellas Mastercard"
  • Every 6 months: 300 US$ voucher from Airbnb
• A permanent, full-time remote job in Greece, following Greek labor regulations.
• Previous experience is not required , digital training is provided at the beginning of the work (paid by employer)
• All necesary work equipment (computer, monitors etc.) is provided and will be sent to your home by courier company
• Private life & health insurance effective from day 1  of employment (Dental and Optical Care included)
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Online recruitment & hiring process