Norwegian-speaking Customer Service Agent

Join Our Team in Greece - Customer Service Agent (Remote from Crete)

 

About the Company

We are a dynamic and growing company dedicated to providing exceptional customer service solutions. We value our employees and strive to create an environment where they can thrive and develop their careers. We are currently looking for passionate and dedicated Customer Service Agents to join our team in Crete, Greece.

Your Profile

- Language Skills: Proficiency in Norwegian (C1 level) and English (B1 level)
- Customer Service Experience: Previous experience in customer service is preferred, but not mandatory
- Technical Aptitude: Ability to troubleshoot technical issues and guide customers through problem-solving steps
- Communication Skills: Excellent active listening, engagement, and empathy skills
- Positive Attitude: Pleasant, adaptable, and confident in handling customer inquiries and concerns
- Sales Skills: Ability to identify sales opportunities and react accordingly

Your Responsibilities

- Customer Support: Handle inbound calls and emails from customers with technical issues, missing channels, or subscription/invoice inquiries
- Technical Assistance: Guide customers through troubleshooting their devices from home and recommend service adjustments or installer appointments
- Sales and Subscription Management: Inform customers about their subscription details, process suspension requests, and manage sales inquiries
- Invoice Assistance: Explain invoice details, identify any changes, and provide accurate information to customers
- Customer Satisfaction: Ensure a seamless and positive customer experience through effective problem-solving and communication

Benefits

- Relocation Package: Assistance with moving to Crete, including accommodation support
- Career Development: Opportunities for growth and advancement within the company
- Dynamic Work Environment: Join a diverse and inclusive team in a vibrant location
- Comprehensive Training: Receive thorough training to excel in your role
- Competitive Salary: Attractive compensation package with performance-based incentives

Life in Crete

Crete, the largest of the Greek islands, is known for its stunning landscapes, rich history, and vibrant culture. Living in Crete means enjoying a relaxed Mediterranean lifestyle with beautiful beaches, charming villages, and delicious local cuisine. The island offers a perfect blend of modern amenities and traditional Greek hospitality. With its mild climate, outdoor activities like hiking, swimming, and exploring ancient ruins are available year-round. Whether you're looking to immerse yourself in history, savor fresh Mediterranean food, or simply relax by the sea, Crete has something for everyone. Join us and experience the unique lifestyle that Crete has to offer! ️