Retail Customer Service Representative

Optimal, on behalf of its client, a multinational company that specializes in car rental industry, is looking for a Retail Customer Service Representative, based in Zakynthos.

Ready to deliver top-notch customer service and make car rentals awesome? Apply and become a key player!

Requirements

🌟 Key Responsibilities 🌟

🔹 Front Desk : Manage pickups and drop-offs smoothly.
🔹 Customer Help : Assist with a smile, following company procedures.
🔹 Agreements : Process rental agreements and deliver vehicles safely.
🔹 Payments : Handle transactions accurately.
🔹 Upsell : Inform customers about extra services.
🔹 Records : Keep customer info and transaction records updated.
🔹 Vehicle Checks : Inspect returned vehicles for damage.
🔹 Key Management : Track all vehicle keys and their conditions.
🔹 Contracts : Manage expired agreements.
🔹 Satisfaction : Communicate friendly solutions to customers.
🔹 Admin Work : Handle rental-related admin tasks.
🔹 Tidy Desk : Keep the front desk neat and welcoming.
🔹 Deliveries : Follow procedures for vehicle deliveries.
🔹 Shuttle Service : Pick up and drop off customers using our shuttle.

🌍 Languages

Required : English (B2 level)
Ideal : Fluency in other languages

💻 Skills

• Microsoft Office
• Internal ERP systems
• Easy Go

🤝 External Relations

• Customers
• Tour Operators

Benefits

🎁 Benefits 🎁

✨ Competitive salary
✨ Training and development opportunities
✨ Fun and dynamic work environment