Retail Manager

Maymill Holdings Limited is looking for a Retail Manager

Company Overview: 

Our company is a large Multinational Organization specialised in duty free and travel retail segment with a focus on emerging markets, having presence in more than 20 countries. We have experience of more than 27 years in operating across different formats like duty free shops in airports, cruise ships, borders, downtown, seaports; UN commissary shops, diplomatic duty free in addition to inflight supply as well as convenience stores, food & beverage and luxury retail outlets at airports.

With a commitment to excellence and a passion for driving retail transformation and services, our team of experts is dedicated to delivering impeccable service in the retail experience.

Job Description:

We are currently seeking a highly organized, efficient, detail-oriented and resourceful Retail Manager to oversee the operations of our retail store and ensure its efficient running, in conjunction to ensuring customer satisfaction. The ideal candidate will be a multitasker with strong communication skills, keen attention to detail and exceptional language skills in the English language.

Key Responsibilities:

• Managing the team at the location which includes setting target, defining roles, delegating responsibilities, manage roaster, train, motivate & follow-up on target achievement;
• Managing Sales, Customer service & Marketing;
• Ensure good coordination with the Customs Department & UN Officials;
• Ensure availability of sufficient stocks on the shelf & in the pipeline, at all times, with sufficient shelf-life for applicable products;
• Maintaining Shop cleanliness & Visual Merchandising as per Merchandise Manual;
• Ensure good product knowledge of all Stock Keeping Units ‘’SKU’s’’ at the store to be pass on to staff;
• Expert in the software for billing / cash / stock reports;
• Ensure correctness of all currency at the till & in the safe – match with invoices;
• Ensure Stock & Sale / Bond Registers are updated daily and cross checked against invoices;
• Monitor expiry of the bonds & apply for extension within the set time-frame;
• Ensure all bonds are live at all times in the shop & ware-house;
• Check & control of stock at Warehouse & Shop at all times;
• Prepare orders as per requirement and analysis of sales;
• Track Sales figures against pre-set targets and increasing sales volume;
• Coordinate with all functions in other lines of businesses;
• Monitor the validity of any licenses/concession letters;
• Near expiry stocks to be regularly monitored and 100% depletion of stocks to be carried out before expiry through mark down and promotions as approved by the Management.
• Manage aging stock through appropriate internal promotions
• Monitor the validity of the Customs License and Bank Guarantee against stocks in the shop;
• Ensure availability of valid insurance coverage for Fire, Burglary, and Theft & Natural Calamities;

Requirements:

• Experience in Managing Retail Stores for minimum 5 years.
• Fluency in the English language, with excellent written and verbal communication skills.
• Proven experience as a Sales Assistant, or similar role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Exceptional organizational and time management abilities, with the capability to prioritize tasks effectively.
• Ability to anticipate needs and proactively address issues before they arise.
• High degree of confidentiality and integrity when handling sensitive information.
• Strong attention to detail and accuracy in all tasks.
• Relationship management skills and openness to feedback.
• Valid driving licence.

What We Offer:

• A competitive salary and benefits.
• A dynamic and supportive work environment where your contributions are valued and celebrated.

How to Apply: 

Please submit your resume and a cover letter outlining your experience and why you are the good fit for this role to .

We look forward to hearing from you and exploring how you can contribute to our team.

Our Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.