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Senior Manager of Integration and Customer Onboarding is a critical leadership role responsible for overseeing the entire integration process for new clients into Orfium’s Services and Platforms. This role involves strategic planning, team leadership, and close collaboration with internal and external stakeholders to ensure seamless technical onboarding. Senior Manager of Integration and Customer Onboarding aligns the integration strategy with business goals, optimises processes for efficiency, and ensures the delivery of high-quality service to clients. This person will work with the Sales and Marketing team to ensure that the pricing and business processes guide customers towards successful integrations. They work closely with the customer onboarding and implementation manager and product, engineering, and technical operations teams to facilitate a smooth transition from sales to service delivery.
Scope:
The scope of the Senior Manager of Integration and Customer Onboarding includes the leadership and management of the integration team, strategic planning of integration processes, collaboration with cross-functional teams, and direct involvement in key client projects. This role is pivotal in driving the success of client integrations, enhancing product adoption, and ensuring a superior customer experience.
A few things about ORFIUM
Orfium is the global technology leader solving the entertainment industry’s biggest challenges around digital music and broadcast rights management, cue sheets, data, and reporting.
We’re transforming the entertainment ecosystem with industry-leading software and music reporting solutions so that whenever music is played in the world, Orfium is working behind the scenes to support its customers to track it, deliver the data, and help creators, rights holders, and media companies report and monetize the usage.
Orfium works with some of the largest music and entertainment companies in the world including Warner Music Group, Sony Music Entertainment, Sony Music Publishing, Warner Chappell Music Publishing, Universal Music Publishing Group, Ingrooves, Red Bull, and many more! Our team of 700+ operates from locations including LA, London, Dublin, Tokyo and Athens.
We’re music lovers, developers, data scientists and designers - all working together to improve the entertainment industry for everyone. Our people are passionate, dedicated and constantly innovating. We’re committed to creating a fair and transparent working environment where everyone can thrive and be themselves.
We are looking for talented people to join our team who are passionate about making a difference!
Requirements
Benefits
🚀 You'll get to work into one of the up-and-coming tech companies in the Music Industry.
🏠 Hybrid work model
💰 Competitive salary & Stock Options plan.
🏥 Private Health & Life Insurance.
🌴 Extra Days Off.
💻 Latest tech equipment.
ORFIUM is proud to be an equal opportunity workplace. We are committed to equal employment opportunities without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
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