Conotoxia Limited is a new groundbreaking name on the European financial market providing complex investment products and services. It is a financial ecosystem powered by Conotoxia Holding, Poland's most recognized industry brand with a multi-billion USD recent annual turnover and over 10 years of experience.
We know that every professional is obsessed with being at the origins of a huge IT project; be among those who start the expansion and become “king of the world”. However, not each startup is really worth your time. Behind Conotoxia Ltd - 5 years of work under the CySEC license, and the most powerful brand name in Poland.
Main responsibilities:
- Delivers service and support to customers through live chats, emails and phone calls
- Provides answers to customers by identifying problems, researching answers and guiding the customer through corrective steps
- Handles and resolves customer complaints
- Provides information to customers in regard to Company’s services and products
- Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries
- Maintain a balance between company policy and customer benefit in decision-making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Updates Customer records
- Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provides feedback on the efficiency of the customer service process
Main requirements:
- English language as native/advanced/intermediate level is a must
- Computer literacy with a very good working knowledge of Microsoft Office applications
- Flexible, outgoing, problem-solving skills, excellent communication skills
- Knowledge of FX industry and products
- Ability to work in shifts on a rotation basis - when needed it is a subject of additional remuneration
What we offer:
- Young, dynamic and friendly working environment
- Remuneration based on your experience, skills, and performance
- Bonuses based on the yearly evaluation outcome
- Additional 5% of your gross salary in Pension plan to all employees after probation period
- development prospects, both through established programs and on-the-job training
- Potential career perspectives within the locations of the Group
- Professional courses including the CySEC certifications
- 15 hours of CPDs covered by the Company
- Fresh fruits, vegetables and events
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