Technical Operations Officer

ISX Financial EU Plc is an authorized Electronic Money Institution licensed by the Central Bank of Cyprus. We offer a range of financial services, including payments, issuance of electronic money, IBAN addressable stored value accounts, and KYC identity verification services to eCommerce merchants, regulated sector businesses, and consumers.

At ISX Financial EU Plc, we take pride in operating a sophisticated and patented anti-money laundering and anti-fraud system that provides real-time transactional security to our business and retail customers. Our platform detects AML issues currently in focus by regulators, ensuring compliance and security.

As part of the ISX Financial Group of companies, we deliver technology and financial services to our customers through our in-house developed platforms. With over 150 staff spread across our global offices in Australia, Cyprus, Lithuania, the United Kingdom, Netherlands, USA, Israel, and Malta, we maintain a strong presence worldwide.

Responsibilities include:

• Serve as the liaison between the front line and back-office operations
• Oversee the daily activities of the operations staff to ensure that all transactions are processed accurately and in a timely manner
• Ensure that all operational procedures are followed and that compliance with regulatory requirements is maintained
• Prepare reports on the department’s activity and submit them to senior management
• Assist in the development and implementation of new policies and procedures
• Train new employees in the operation of the department
• Handle customer inquiries and complaints in a professional and efficient manner
• Investigate and resolve any discrepancies that may arise
• Perform quality control checks on departmental output
• Maintain up-to-date knowledge of banking regulations
• Participate in departmental planning and budgeting exercises

Requirements:

• Strong Communication skills
• Strong attention to details
• Strong Problem-solving skills
• Experience with data analysis and reporting
• Working experience in finance, or related field
• Excellent analytical and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment

Preferred Requirements:

• Experience developing and implementing new operational processes
• Working knowledge of banking compliance regulations
• Bachelor’s degree in Information technology, business, accounting, finance, or related field

Benefits:

• Private health insurance plan fully sponsored by the company from day one
• 21 days of Annual Leave (reaching up to 30 days per year based on years’ service)
• Birthday leave
• Happy hour every Friday
• Benefits card with exclusive discounts to shops, restaurants, private school etc
• Sports Benefit participation scheme (Platinum Package)
• Employee Referral bonus
• Internal cafeteria with barista, unlimited snacks, fruits, drinks
• Performance Bonus
• Gaming Corner

How to Apply:

Apply to  with a full copy of your CV quoting “Technical Operations Officer”