Technical Support Engineer

About the job

Cognity is seeking talented and focused individuals who can contribute to its fast growth. We ask for your best performance, and offer in return a dynamic and motivating environment, a valuable professional experience, and an achievement-based compensation scheme. Join us if you have the ambition and the will to work among the best.

What you'll do:

• Provide first level contact for internal users seeking technical assistance over the phone or email.
• Prioritize and manage many open cases at one time
• Troubleshoot and determine best solution on each issue
• Properly escalate unresolved queries to the next level of support
• Install and configure computer hardware, software, systems and networks
• Provide technical support for software systems and applications
• Troubleshoot system and network problems and solve hardware or software faults

What you'll bring:

• BSc in IT/Computer Science or a related discipline
• Fluency in Greek and English
• Excellent teamwork and communication skills
• Dependability and capability to take initiatives
• Good analytical and problem-solving skills
• Up-to-date technical knowledge
• Trustworthy and discrete
• Strong troubleshooting skills

Other desired qualifications that will be considered an asset:

• Good understanding of Microsoft and Linux technologies will be preferred
• Understanding of supporting LAN and WAN technologies will be considered an asset
• Relevant experience or an aptitude to acquire the following skills and knowledge quickly: 1) VMware ESXi Hyper-V and Server Virtualization Technologies, 2) Networking switches, firewalls and routers, 3) Windows Clients and Servers, Windows Server 2003 & 2008 & 2012, 4) Active Directory, DNS, DHCP, 5) Backup and Restoring systems.

What we offer:

💰 Competitive salary package.

🚑 Health and life insurance for you and/or your family.

🏗️ Participation in amazing projects.

🔃 Receive constructive feedback regularly.

📚 You will be trained in globally-leading products and methodologies.

🏭 You will work on market-leading, real-life projects for the top organizations in the region.

🤝 You will collaborate with top-notch professionals.

⛵ You will learn to "partner" with a customer, "be on the same boat", and work towards a common goal.

📈 You will "live" a project from inception to go-live and operation.

🎯 You will learn "what it takes" to deliver a successful project and be part of it.

⭐ You will be encouraged to develop fresh ideas, novel approaches, and new abilities.

🏋️ You will be coached by high-calibre consultants and fellow team members and coach others to success.

Cognity's Core Values:

• We value each employee as an individual and provide an environment where you can do your best work.
• We work together as teams to realize our vision and realize our customer's vision
• Our success is based on our customer’s success
• We achieve through excellence, exhibiting the highest levels of professionalism, competency, and ethics
• We take informed action, by considering all relevant information and looking for creative solutions
• We recognize the importance of open, honest, and respectful communication to achieve our business goals

Cognity is committed to ethical and environmentally-friendly practices that support Sustainability. We adhere to the environmental/green legislation, we have streamlined business processes, creating less waste and using less energy, we perform recycling of paper, batteries, plastic, etc. materials and we collaborate with Partners and Vendors that are also committed to Sustainability. Furthermore, we follow a “local-first” policy with regard to sourcing materials, people, and other resources, minimizing the environmental impact of our everyday choices.

Being a services company, we already have a minimal environmental impact (no production lines, physical materials, etc.), but we always strive to further minimize this impact in our daily operations, minimize energy consumption, work-from-home, minimize printing, car policy with reduced emissions, recycle, buy-local, etc. Our People play a vital role in the everyday application of the Sustainability policy and we have secured their buy-in and commitment. Finally, Cognity is regularly reviewing its Sustainability policy to be updated and adhere to the then-current sustainability and green/environmental legislation and best practices introduced.

We act ethically and with integrity in all our business operations and we comply with anti-corruption laws, such as the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act, in all countries in which we do business.