VIP Account Manager

Job description

Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a VIP Account Manager to join their team based in Limassol.

Job Duties

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Generate sales leads.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Promoting a “Safer Gaming” philosophy.
• Staying up-to-date on rules, processes, and licencing needs.
• Go above and beyond when engaging customers.

Job Requirements

• Fluent in English
• Proven customer service experience handling VIP Clients would be considered an advantage but not a requirement.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices will be considered as an advantage.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters.
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure.
• Accountability and conscientiousness.

Job Benefits

• Excellent work environment.
• Attractive salary package.
• Monthly and Annual incentive Bonus.
• Monetary vouchers on Birthdays and other special occasions.
• Fully equipped kitchen and in-house entertaining space.
• Options to enroll in Company's medical insurance plan.
• Possibilities to enroll in Company's pension plan.
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: VIP Account Manager - VAC-A2492. We look forward to hearing from you!