Netflix Customer Support with German

Company:

Our client is a world’s leading outsourcing company providing services related to customer/technical support and content moderation. They create inclusive and differentiated teams of experts providing help for customers across many other professional domains.

About the project:   You will be working for Netflix, a subscription-based streaming service that allows our members to watch TV shows and movies on an internet-connected device.

Your Responsibilities:

• Respond to customer inquiries
  
• Troubleshoot and resolve streaming issues
  
• Provide information on subscription plans
  
• Assist with account management and billing
  
• Escalate complex or unresolved issues to higher-level support teams
  
• Stay up-to-date with new features and content
  
• Follow strict guidelines for data protection and customer privacy.
  

What you will need:

• Fluent level of German language (at least C1)
  
• Good level of English language (at least B2)
  
• Communication skills
  

What you will gain:

• Standard salary of 1300€ gross x 14 months
  
• 10% of the base salary as a   Performance Bonus   per month – for results from work and meeting expectations
  
• Up to 120€  Restaurants Ticket bonus
  
• Paid holidays at higher rates according to Greek law
  
• Health insurance coverage for both public and private sectors
  
• Fully   remote work system, with the option to work from anywhere in Greece
  
• All of the   work equipment is sent to you   by the employer before your first day!
  
• Full-time, fixed-term Greek contract   with the possibility of converting to a permanent contract after expiration
  

Amazing relocation support for those wanting to relocate to Greece:

• Paid flight ticket
  
• Airport taxi
  
• 4 weeks free hotel stay
  
• Assistance with finding an apartment